Which is handled as a service request?
A) An investigation to identify the cause of an incident
B) A compliment about an IT support team
C) The failure of an IT service
D) An emergency change to implement a security patch
Correct Answer:
Verified
Q58: What is the CORRECT definition of service
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Q64: What is used to link activities within
Q65: Which statement about the automation of service
Q66: Which of these activities is carried out
Q67: What is warranty?
A) Assurance that a product
Q68: Which is an example of a business
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