What helps diagnose and resolve a simple incident?
A) Rapid escalation
B) Formation of a temporary team
C) The use of scripts
D) Problem prioritization
Correct Answer:
Verified
Q84: Which ITIL practice has a purpose that
Q85: Which guiding principle recommends standardizing and streamlining
Q86: Which dimension includes a workflow management system?
A)
Q87: Which practice has a purpose to support
Q88: Which two statements about the 'service request
Q90: Which is included in the purpose of
Q91: Which practice has a purpose that includes
Q92: What are 'engage', 'plan' and 'improve' examples
Q93: What is described by the service value
Q94: Which stakeholders co-create value in a service
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