What are the MOST important skills required by service desk staff?
A) Incident analysis skills
B) Technical skills
C) Problem resolution skills
D) Supplier management skills
Correct Answer:
Verified
Q160: Which is a risk that might be
Q161: Which is an activity of 'problem identification'?
A)
Q162: Identify the missing words in the following
Q163: Which dimension considers how knowledge assets should
Q164: Identify the missing words in the following
Q166: In which two situations should the ITIL
Q167: Which practice requires that staff demonstrate excellent
Q168: Which practice owns and manages issues, queries
Q169: What is typically needed to assign complex
Q170: Which practice uses technologies such as intelligent
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