What is the best definition of an Incident Model?
A) A type of incident involving an authorized Configuration Item (CI)
B) The template used by Service Desk analysts to record incidents
C) A set of pre-defined steps to be followed when dealing with a known type of incident
D) An Incident that is easy is solved at first contact
Correct Answer:
Verified
Q1: Which of the following is NOT an
Q3: What is the difference between a Known
Q4: Scenario Brewster's is a toy factory that
Q5: Which of the following is NOT an
Q6: Scenario Brewster's is a toy factory that
Q7: Scenario Brewster's is a toy factory that
Q8: Operations Control refers to?
A) The managers of
Q9: Scenario Brewster's is a toy factory that
Q10: Which ITIL process ensures that the IT
Q11: There have been multiple incidents recorded by
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents