Which of the following is NOT an example of a Service Request?
A) A user calls the Service Desk to order a toner cartridge
B) A user calls the Service Desk because they would like to change the functionality of an application.
C) A Manager submits a request for a new employee to be given access to an application
D) A user logs onto an internal web site to download a licensed copy of software from a list of approved options

Question

Quizplus · Accepted Answer

A service request typically involves standard, pre-approved changes or requests for information or access. Requesting a change in the functionality of an application is not a standard service request; it is more likely to be a change request, which involves a more complex process.

Which of the Following Is NOT an Example of a Service