Which two options are part of customer relationship management? (Choose two.)
A) Developing market research.
B) Moving the customer towards positive decisions about IT investments and initiatives
C) Classifying customer segments.
D) Identifying key stakeholders.

Question

Quizplus · Accepted Answer

Moving the customer towards positive decisions about IT investments and initiatives and identifying key stakeholders are both integral to managing and nurturing customer relationships effectively.

Which Two Options Are Part of Customer Relationship Management? (Choose