What are the two major processes in Problem Management?
A) Technical and Service
B) Resource and Proactive
C) Reactive and Technical
D) Proactive and Reactive

Question

Quizplus · Accepted Answer

Problem Management consists of two major processes: Proactive Problem Management, which aims to identify and resolve problems before they cause incidents, and Reactive Problem Management, which focuses on resolving problems in response to incidents.

What Are the Two Major Processes in Problem Management