A user reports that when opening a web browser, the initial page loads to a search engine the user does not recognize. When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups. Which of the following should a technician do to resolve these issues? (Choose two.)
A) Reset the user's browser to default settings
B) Delete the user's cached images, temporary files, and cookies
C) Reboot the user's computer and install a secondary antivirus
D) Convince the user to use a different web browser that is currently unaffected
E) Download the update to the user's web browser of choice
F) Remove any unapproved applications from the user's startup items

Question

Quizplus · Accepted Answer

Resetting the user's browser to default settings and removing any unapproved applications from the user's startup items can help resolve the issues caused by malware or browser hijackers.

A User Reports That When Opening a Web Browser, the Initial