Question 1

A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned it is defective. A technician inspects the device and sees the following:  Which of the following should be changed to resolve this issue?
A) Privacy - Maps
B) Display - Brightness
C) Storage - Photos
D) Mail - Work

Accepted Answer

The answer of A user's mobile device appears to be...

Question 2

A technician is installing the latest OS on a user's system. The user wants all of the settings and files to remain intact during the installation. Which of the following upgrade methods should the technician use?
A) network installation
B) clean install
C) in-place upgrade
D) image deployment

Accepted Answer

An in-place upgrade allows the operating system to be upgraded while keeping all the user's settings, files, and applications intact.

Question 3

A company brings in contractors several times a year to perform inventory, and the contractors use company-supplied laptops. The company's security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory. Which of the following BEST enforces this policy?
A) Delete the user accounts
B) Disable the user accounts
C) Restrict the user accounts
D) Reset the user accounts

Accepted Answer

Disabling the user accounts ensures that contractors cannot log in until the accounts are re-enabled for the next inventory, aligning with the company's security policy.

Question 4

A technician is working on a user's workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet. Which of the following types of infection does the user MOST likely have?
A) Rootkit
B) Keylogger
C) Trojan
D) Ransomware

Accepted Answer

The answer of A technician is working on a user's...

Question 5

A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan?
A) Inform management regarding the anticipated amount of downtime
B) Document a backout plan to roll back changes to the router  
C) Configure a redundant data path to eliminate downtime
D) Make the downtime window larger than actually anticipated

Accepted Answer

A backout plan is essential to revert changes if the upgrade fails, ensuring network stability.

Question 6

A user reports that when opening a web browser, the initial page loads to a search engine the user does not recognize. When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups. Which of the following should a technician do to resolve these issues? (Choose two.)
A) Reset the user's browser to default settings
B) Delete the user's cached images, temporary files, and cookies
C) Reboot the user's computer and install a secondary antivirus
D) Convince the user to use a different web browser that is currently unaffected
E) Download the update to the user's web browser of choice
F) Remove any unapproved applications from the user's startup items

Accepted Answer

Resetting the user's browser to default settings and removing any unapproved applications from the user's startup items can help resolve the issues caused by malware or browser hijackers.

Question 7

A user is attempting to install an application and receives an error stating there is not enough space to install the application. Which of the following did the user overlook?
A) Installation method
B) System requirements
C) OS compatibility
D) File permissions

Accepted Answer

The user overlooked the system requirements, which specify the minimum amount of storage space required to install the application.

Question 8

A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?
A) Use an antivirus product capable of performing heuristic analysis
B) Use a host-based intrusion detection system on each computer
C) Disallow the password caching of accounts in the administrators group
D) Install a UTM in between PC endpoints to monitor for suspicious traffic
E) Log all failed login attempts to the PCs and report them to a central server

Accepted Answer

The answer of A computer becomes infected with malware, which...

Question 9

Which of the following is the MOST secure wireless security protocol?
A) AES
B) WPA
C) WPA2
D) WEP

Accepted Answer

The answer of Which of the following is the MOST...

Question 10

A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Choose two.)
A) Reduce the transmit power
B) Reduce the channel availably
C) Disable the DHCP server
D) Enable QoS management
E) Disable the SSID broadcast
F) Implement WPA encryption

Accepted Answer

The answer of A wireless access point is going to...

Question 11

A security team is auditing a company's network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully performed using common login information. Which of the following actions should be taken to close the vulnerability? (Choose two.)
A) Disable guest account
B) Remove admin permissions
C) Modify AutoRun settings
D) Change default credentials
E) Run OS security updates
F) Install a software firewall

Accepted Answer

The answer of A security team is auditing a company's...

Question 12

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?
A) Provide documentation of the repair to the customer
B) Allow the customer to voice concerns and post the story to social media later
C) Inform the customer the job is done and return to the office
D) Defend each step and why it was necessary

Accepted Answer

Providing documentation of the repair to the customer is a professional way to address concerns, showing transparency and accountability for the work done.

Question 13

A Windows user is attempting to install a local printer and is unsuccessful based on permissions. Which of the following user types BEST describes this user?
A) Guest
B) Power User
C) Administrator
D) Standard User

Accepted Answer

The answer of A Windows user is attempting to install...

Question 14

An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the Internet. Which of the following actions should the user take?
A) Update antivirus definitions
B) Install anti-malware software
C) Enable the pop-up blocker
D) Reboot the PC

Accepted Answer

The symptoms described suggest a malware infection. Installing anti-malware software can help detect and remove malicious software causing these issues.

Question 15

Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by. Which of the following security measures should be used?
A) Biometric device
B) Common access card
C) Cable lock
D) Privacy screen
E) Mantrap

Accepted Answer

A privacy screen is designed to limit the visibility of a computer screen to only the person directly in front of it, thus preventing others from viewing sensitive information as they walk by.

Question 16

A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?
A) Standard formatting
B) HD drilling
C) Low-level formatting
D) HD partitioning

Accepted Answer

Low-level formatting is the most appropriate method for ensuring data has been removed from PCs, as it erases data at a deeper level than standard formatting, making it difficult to recover.

Question 17

A desktop technician is attempting to upgrade several machines to Windows 10. After realizing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade?
A) SSD
B) Optical drive
C) Flash drive
D) PXE

Accepted Answer

PXE (Preboot Execution Environment) allows a computer to boot from a network interface, enabling network-based installations and upgrades.

Question 18

A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business's concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Choose two.)
A) Default SSID
B) MAC filtering
C) NAT
D) QoS
E) Signal strength
F) Encryption

Accepted Answer

MAC filtering can be used to allow only specific devices to connect to the network, effectively blocking unauthorized users. Reducing signal strength can limit the WiFi range, making it less likely for customers outside the business premises to connect.

Question 19

Which of the following is considered government-regulated data?
A) PHI
B) End-user license agreement
C) Digital Millennium Copyright Act
D) DRM

Accepted Answer

PHI (Protected Health Information) is regulated by government laws such as HIPAA in the United States, which sets standards for the protection of health information.

Question 20

A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?
A) Air filters
B) Privacy screens
C) Vacuums
D) ESD mats

Accepted Answer

Air filters are essential in a temporary server room to maintain air quality and protect equipment from dust and debris, which are common in construction environments.

Exam 2: CompTIA A+ Certification Exam: Core 2

A technician is installing the latest OS on a user's system. The user wants all of the settings and files to remain intact during the installation. Which of the following upgrade methods should the technician use?

A technician is working on a user's workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet. Which of the following types of infection does the user MOST likely have?

A user is attempting to install an application and receives an error stating there is not enough space to install the application. Which of the following did the user overlook?

Which of the following is the MOST secure wireless security protocol?

A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Choose two.)

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

A Windows user is attempting to install a local printer and is unsuccessful based on permissions. Which of the following user types BEST describes this user?

An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the Internet. Which of the following actions should the user take?

Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by. Which of the following security measures should be used?

A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

A desktop technician is attempting to upgrade several machines to Windows 10. After realizing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade?

Which of the following is considered government-regulated data?

A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?