Question 1

An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

Accepted Answer

The technician should submit a change order for approval because the request involves a purchase that is outside the scope of the current support agreement. This ensures that the necessary approvals are obtained before proceeding with the purchase.

Question 2

Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:  Which of the following is the MOST likely cause of the problem?

Accepted Answer

The answer of Joe, a user, calls the help desk...

Question 3

A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?

Accepted Answer

Degaussing is the most effective method for destroying data on HDDs as it uses a powerful magnetic field to erase data, making it unrecoverable.

Question 4

Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

Accepted Answer

BranchCache is a Windows technology that caches content from remote servers locally on branch office servers or client computers, improving access speed over WAN connections.

Question 5

A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

Accepted Answer

Disconnecting the PC from the network is the first step to prevent the ransomware from spreading to other systems and to contain the threat.

Question 6

Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?

Accepted Answer

The answer of Which of the following installation methods will...

Question 7

A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10. Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

Accepted Answer

The answer of A SOHO technician needs to upgrade two...

Question 8

Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

Accepted Answer

Multifactor authentication adds an extra layer of security by requiring multiple forms of verification, while trusted software sources ensure that only verified and safe software is installed, reducing the risk of malware.

Question 9

Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?

Accepted Answer

Antistatic containers are specifically designed to prevent static electricity from damaging electronic components like memory chips.

Question 10

During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade. Which of the following plans must be implemented to revert back to the most recent version of the firmware?

Accepted Answer

The answer of During the firmware upgrade of a web...

Question 11

A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should the technician adjust to correct this issue?

Accepted Answer

Adjusting the resolution of the monitors can help ensure that the desktop font sizes match, as different resolutions can cause fonts and other elements to appear larger or smaller.

Question 12

A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

Accepted Answer

The issue is likely related to the home network, so verifying the SSID ensures the device is connected to the correct network at home.

Question 13

A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?

Accepted Answer

Restarting into safe mode is the most likely next step as it allows the technician to boot the computer with minimal drivers and services, which can help in removing malware that prevents normal booting.

Question 14

Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Accepted Answer

A Guest User account is typically used to provide temporary access to a system without allowing permanent changes or file storage.

Question 15

A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found . However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

Accepted Answer

The error message suggests that the system is trying to boot from the new hard drive, which likely doesn't have an operating system. Checking and correcting the boot order in the BIOS/UEFI settings to ensure the primary drive is set as the first boot device should resolve the issue.

Question 16

A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point. Which of the following should the technician do NEXT?

Accepted Answer

The technician should install all of the latest Windows Updates to patch the system, as this will help protect the workstation from vulnerabilities that could be exploited by malware.

Question 17

Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:

Accepted Answer

The email is best described as spoofing because it appears to come from a legitimate source (the help desk's email address) but is actually sent by an attacker to deceive users into clicking on a malicious link.

Question 18

A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray: There are 1033 infected files on this computer. Click here to disinfect. The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

Accepted Answer

The technician should compare startup items and services to a known clean image and remove any suspicious items, then run an anti-malware scan to ensure the system is clean, minimizing impact on the user.

Question 19

A technician accessed a network share from a computer joined to workgroup. The technician logged in as "user1" and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the "user1" account. Which of the following would allow the technician to log in using the "administrator" username?

Accepted Answer

The answer of A technician accessed a network share from...

Question 20

A user's corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email. Which of the following is MOST likely causing the missing folders issue?

Accepted Answer

The network directory permissions have changed. The shared inbox folders are typically stored in a shared network directory, and if the user's permissions to that directory have changed, they will no longer be able to access the folders.

Exam 2: CompTIA A+ Certification Exam: Core 2