Question 1

A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network?
A) Add a country code exception to the firewall
B) Unmap all network drives
C) Change the proxy settings
D) Enable Remote Assistance

Accepted Answer

Unmapping all network drives is a precautionary measure to prevent unauthorized access to corporate resources when connecting to a potentially insecure hotel network.

Question 2

A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users' computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval. Which of the following process documents would the network administrator MOST likely create? (Choose two.)
A) Risk analysis
B) End-user acceptance
C) Backout plan
D) Plan for change
E) Business processes
F) Request for proposal

Accepted Answer

The network administrator would most likely create a "Backout plan" to ensure there is a way to revert changes if something goes wrong, and a "Plan for change" to outline the steps for applying updates, both of which are essential parts of change management and best practices for applying updates.

Question 3

While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the user's BEST option given the situation?
A) Install to a network drive
B) Install to a USB drive
C) Install to a DVD-RW
D) Install to a secondary internal HDD

Accepted Answer

The answer of While attempting to install a new program,...

Question 4

Which of the following BEST describes the Guest account on a Windows system?
A) This account is designed to have the ability to set permissions for other users on the system. Users of this account have the capability to perform any operation or task on the system.
B) This account is designed to provide basic permissions for completing common daily tasks. Users of this account are restricted from performing things like installing new software.
C) This account is designed for users who require specific administrator rights or permissions. Users of this account are restricted from installing software but can change time zones.
D) This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.

Accepted Answer

The Guest account on a Windows system is intended for temporary users who do not need to store personal settings and have very limited permissions.

Question 5

A technician is installing a new system in a facility that requires zero downtime. The facility uses a backup generator in case of power loss. Into which of the following power sources should the technician plug the system to offer optimal uptime?
A) Only a surge protector is needed due to the backup generator
B) Plug directly into the emergency power source
C) Plug a surge protector directly into the UPS
D) Connect to a UPS that utilizes the emergency power source

Accepted Answer

Connecting to a UPS that utilizes the emergency power source ensures that the system has continuous power during a transition from main power to backup generator, providing optimal uptime.

Question 6

A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose two.)
A) Run a virus scan with updated signature files
B) Uninstall any unknown browser extensions or add-ons
C) Install the latest version of the Internet browser
D) Enable SSL 3.0 in the browser settings
E) Delete all unknown registry keys and reboot

Accepted Answer

Running a virus scan with updated signature files can help detect and remove any malware causing the redirection. Uninstalling unknown browser extensions or add-ons can remove potentially malicious software that might be causing the issue.

Question 7

A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not enabled, and no recent backups exist for the smartphone. Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue? (Choose two.)
A) Reboot into safe mode
B) Clear the application data
C) Contact the application's developer
D) Reinstall the application
E) Do a force stop
F) Clear the application cache

Accepted Answer

The answer of A customer is having issues with an...

Question 8

A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install software or change system settings. Which of the following Control Panel utilities should the technician use to accomplish this task?
A) Network and Sharing Center
B) Sync Center
C) Credential Manager
D) User Accounts

Accepted Answer

The technician should use the User Accounts utility to create or modify user accounts with the appropriate permissions, ensuring that users can access the computer via Remote Desktop without having administrative privileges to install software or change system settings.

Question 9

A large corporation wants to secure its wireless network so only employees can connect. Which of the following technologies should be used to control access by user account?
A) RADIUS
B) WPA2
C) TKIP
D) AES

Accepted Answer

RADIUS (Remote Authentication Dial-In User Service) is a networking protocol that provides centralized Authentication, Authorization, and Accounting (AAA) management for users who connect and use a network service, making it suitable for controlling access by user account.

Question 10

Which of the following is used for building entry and computer access?
A) Smart card
B) Personal identity verification card
C) Hardware tokens
D) Key fobs

Accepted Answer

The answer of Which of the following is used for...

Question 11

A technician determines a newly installed service is keeping a device from functioning in Windows. Which of the following tools should the technician use to keep the service from being loaded on the PC reboot?
A) Task Scheduler
B) MSINFO32
C) System Restore
D) MSConfig

Accepted Answer

MSConfig is a system utility used to troubleshoot the Windows startup process. It allows users to disable or enable services and startup programs, which can prevent a problematic service from loading on reboot.

Question 12

Six months after a new version of an OS was released to the market, end users began to lose access to application updates. Which of the following was MOST likely the reason for this issue?
A) Update limitations
B) Limited access
C) End-of-life
D) Network connection

Accepted Answer

The most likely reason for losing access to application updates six months after a new OS version release is that the previous version reached its end-of-life, meaning it is no longer supported or receiving updates.

Question 13

A customer has a Linux desktop and is installing a 3TB HDD. The customer wants to use only half of its capacity right now, but would like to be able to increase the size of the partition at a later date. Which of the following filesystem types would the customer's drive require?
A) NTFS
B) Ext4
C) HFS
D) FAT32

Accepted Answer

Ext4 is a Linux filesystem that supports resizing partitions, making it suitable for the customer's requirement to increase the partition size later.

Question 14

A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?
A) Task Scheduler
B) Device Manager
C) Drive Status
D) Performance

Accepted Answer

The Performance tool in Windows provides real-time data on system resources, including memory utilization, which can help diagnose why the computer is running slow.

Question 15

A network support technician takes a call from an office manager who wants to change the wireless security key on the access point in that particular office. The office manager explains that a label on the access point indicates it has an IP address of 10.0.100.2. Which of the following should the technician use to connect securely to the access point to make the change?
A) RDP to 10.0.100.2
B) SSH to 10.0.100.2
C) HTTP to 10.0.100.2
D) Telnet to 10.0.100.2

Accepted Answer

SSH (Secure Shell) is a protocol used to securely connect to network devices, such as access points, for configuration and management.

Question 16

A Linux user reports that an application will not open and gives the error. Only one instance of the application may run at one time. A root administrator logs on to the device and opens a terminal. Which of the following pairs of tools will be needed to ensure no other instances of the software are currently running?
A) pad and chmod pad and chmod
B) sudo and vi sudo vi
C) ls and chown ls chown
D) ps and kill ps kill
E) cp and rm cp rm

Accepted Answer

The 'ps' command is used to list currently running processes, and 'kill' is used to terminate a process. Together, they can be used to identify and stop any running instances of the application.

Question 17

A SOHO user is working on a laptop, but the wireless connection indicator is showing a limited connection. Each time the user tries to access a website, the browser redirects to an unfamiliar authentication page. Which of the following should the user check to troubleshoot the cause of the issue?
A) The existing wireless network connection
B) The signal strength from the ISP regional satellite
C) The data speeds from the user's ISP
D) The user's default gateway settings

Accepted Answer

The user should check the existing wireless network connection because the issue is likely due to being connected to a captive portal, which requires authentication before granting full internet access.

Question 18

Joe, a user, believes his computer is infected with malware. The device is having difficulty accessing some websites, and web services are not responding from any of the web browsers, although Joe can access these services from his smartphone without issue. The computer's malware scanner has the latest definitions installed. Which of the following would BEST explain why the computer is functioning this way?
A) Expired root certificate
B) OS update failures
C) Pop-up blocker
D) Hijacked email

Accepted Answer

An expired root certificate can cause issues with accessing websites and web services, as it may prevent the computer from establishing secure connections. This would explain why Joe's computer is having difficulty accessing websites, while his smartphone, which likely has up-to-date certificates, does not have this issue.

Question 19

Which of the following variable types should be used to store the data "Chicago" within a script or code?
A) Integer
B) String
C) Boolean
D) Float

Accepted Answer

A string variable type is used to store text data, such as "Chicago".

Question 20

A new user has joined a company, and human resources has given the user several documents to sign regarding compliance and regulations for company computers. The user has also received web links to documentation for applications, as well as processes and procedures to do jobs in accordance with those programs. Which of the following types of documentation has the user MOST likely received? (Choose two.)
A) Inventory management policy
B) Knowledge base articles
C) End-user acceptance document
D) Acceptable use policy
E) Incident documentation
F) Network diagrams

Accepted Answer

The user has likely received knowledge base articles, which provide information on applications and procedures, and an acceptable use policy, which outlines compliance and regulations for using company computers.

Exam 2: CompTIA A+ Certification Exam: Core 2

Which of the following BEST describes the Guest account on a Windows system?

A technician is installing a new system in a facility that requires zero downtime. The facility uses a backup generator in case of power loss. Into which of the following power sources should the technician plug the system to offer optimal uptime?

A large corporation wants to secure its wireless network so only employees can connect. Which of the following technologies should be used to control access by user account?

Which of the following is used for building entry and computer access?

A technician determines a newly installed service is keeping a device from functioning in Windows. Which of the following tools should the technician use to keep the service from being loaded on the PC reboot?

Six months after a new version of an OS was released to the market, end users began to lose access to application updates. Which of the following was MOST likely the reason for this issue?

A customer has a Linux desktop and is installing a 3TB HDD. The customer wants to use only half of its capacity right now, but would like to be able to increase the size of the partition at a later date. Which of the following filesystem types would the customer's drive require?

A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?

A SOHO user is working on a laptop, but the wireless connection indicator is showing a limited connection. Each time the user tries to access a website, the browser redirects to an unfamiliar authentication page. Which of the following should the user check to troubleshoot the cause of the issue?

Which of the following variable types should be used to store the data "Chicago" within a script or code?