Question 1

A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change management best practices, which of the following actions should a technician perform NEXT?
A) Report the request to the board.
B) Document the change in the project notes.
C) Consult the back-out plan for guidance.
D) Perform the RAM upgrade as requested.

Accepted Answer

The answer of A company is upgrading the desktops of...

Question 2

A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site. Which of the following should the technician do NEXT?
A) Clear the DNS cache and check the hosts file.
B) Verify the default gateway settings are correct.
C) Ensure the outbound firewall rules are accurate.
D) Configure the workstation for IPv6.

Accepted Answer

The issue described suggests a possible DNS hijack or redirection. Clearing the DNS cache and checking the hosts file can help resolve issues where DNS settings have been altered or malicious entries have been added to redirect traffic.

Question 3

A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has quarantined several temporary Internet files. A technician disconnects the computer from the network. Which of the following should the technician perform NEXT?
A) Have the user change the password.
B) Update the antivirus software and run scans.
C) Disable the user's local computer account.
D) Quarantine the phishing email.

Accepted Answer

The answer of A user opens a phishing email and...

Question 4

A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage, and it looks fine during the day. The slowdown is MOST likely being caused by too many:
A) boot devices.
B) startup applications.
C) device drivers.
D) Windows profiles loading.

Accepted Answer

The slowdown is likely caused by too many startup applications that run when the user logs in, which can slow down the login process but may not affect RAM usage significantly once they are fully loaded.

Question 5

A technician has been asked to review the configuration of an executive's SOHO network following a recent news report regarding home Internet routers that are being added to botnets for malicious purposes. Which of the following would be BEST to prevent the router from being added to a botnet? (Choose two.)
A) Upgrading to an enterprise-grade router
B) Enabling WPA2-Enterprise encryption
C) Changing the default credentials
D) Updating to the latest firmware
E) Reducing the transmit power levels
F) Disabling the SSID from being broadcast

Accepted Answer

Changing the default credentials and updating to the latest firmware are both effective ways to prevent a router from being added to a botnet.

Question 6

A technician replaced the hard drive for the organization's Chief Financial Officer (CFO). The technician wants to reuse the old drive in another system. Which of the following actions would be MOST appropriate?
A) Format the drive.
B) Degauss the drive.
C) Wipe the drive.
D) Drill the drive.
E) Shred the drive.

Accepted Answer

Wiping the drive is the most appropriate action as it securely erases all data, making it safe for reuse without compromising sensitive information.

Question 7

A Windows user logs on to a network domain computer after recently being switched to a roaming profile. The user reports extremely long startup times. Which of the following should a technician check to address this issue?
A) The amount of data on the user's desktop.
B) The total quantity of RAM installed on the computer.
C) The free space available on the network share.
D) The size of the Windows swap file.

Accepted Answer

Roaming profiles store user data on a network share, and large amounts of data on the desktop can increase login times as this data needs to be loaded from the network.

Question 8

A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the following steps should the technician take NEXT?
A) Disable application startup.
B) Rebuild the user profile.
C) Reinstall the operating system.
D) Disable Update Services.

Accepted Answer

The answer of A customer is missing files from the...

Question 9

Which of the following is used with WPA2-Enterprise to authenticate wireless clients?
A) TACACS+
B) LDAP
C) RADIUS
D) MDM

Accepted Answer

RADIUS is commonly used with WPA2-Enterprise to authenticate wireless clients by providing centralized authentication, authorization, and accounting services.

Question 10

A technician is encrypting the company's laptops using BitLocker, but some of the laptops do not have a built-in TPM. Which of the following would enable the technician to use BitLocker on these machines?
A) A USB key
B) A firmware update
C) A local disk
D) Two-factor authentication

Accepted Answer

A USB key can be used to store the BitLocker encryption key on machines that do not have a built-in TPM, allowing BitLocker to be used without TPM.

Question 11

A technician is helping a remote user who has a Windows issue. The user is working from a shared office space and is not on the corporate network. Which of the following remote access methods is MOST likely to be successful in this case?
A) Telnet
B) Remote desktop
C) Third-party screen sharing
D) Secure shell

Accepted Answer

The answer of A technician is helping a remote user...

Question 12

A technician is able to connect to a website; however, the technician receives the following error when attempting to access a different website: Page cannot be displayed . Which of the following command line tools would be BEST to identify the root cause of the connection problem?
A) ipconfig
B) tracert
C) nslookup
D) netstat
E) ping

Accepted Answer

The answer of A technician is able to connect to...

Question 13

A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS updates, and some websites are not accessible. Which of the following tasks should the technician perform FIRST?
A) Roll back recent driver updates.
B) Replace the defective keyboard.
C) Reset all the settings in the Internet Options.
D) Unplug the Ethernet cable.

Accepted Answer

Rolling back recent driver updates is the first step to take because it can resolve issues with program windows opening and closing without user intervention, as well as issues with Windows updates and website accessibility.

Question 14

A technician is updating a network switch at a location facility. The technician needs to ensure the data is not sent in plaintext over untrusted networks. Which of the following should the technician use? (Choose two.)
A) SSH
B) SCP
C) TFTP
D) FTP
E) RDP
F) VNC

Accepted Answer

SSH (Secure Shell) and SCP (Secure Copy Protocol) both encrypt data, ensuring it is not sent in plaintext over untrusted networks.

Question 15

A user is attempting to create a Windows fileshare on a Windows 10 workstation in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST secure way to allow other users to access the share?
A) Create a new local user for peer-to-peer share access.
B) Provide other users with the Microsoft account information.
C) Set the share permissions to Everyone/Full Control.
D) Enable the local guest account access.

Accepted Answer

The answer of A user is attempting to create a...

Question 16

Which of the following should a technician do FIRST before opening a computer case to replace a part?
A) Remove all jewelry.
B) Put on an ESD strap.
C) Perform self-grounding.
D) Disconnect the power.

Accepted Answer

Disconnecting the power is the first step to ensure safety and prevent electrical shock or damage to the computer components.

Question 17

A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?
A) Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.
B) Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.
C) Establish a remote connection, install a free third-party backup tool, back up the user's software, and instruct the user on how to reinstall Windows.
D) Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

Accepted Answer

Establishing a remote connection in safe mode with networking allows the technician to run approved malware tools effectively, ensuring the system is cleaned without interference from malware.

Question 18

Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?
A) Enabling port forwarding
B) Create a content filter whitelist
C) Increasing radio power levels
D) Properly placing access points

Accepted Answer

The answer of Which of the following is the MOST...

Question 19

A user's mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device. The application download MOST likely caused:
A) a hardware issue on the device.
B) the device to run more slowly.
C) the user to exceed the monthly data limit.
D) the device to change to WiFi settings.

Accepted Answer

Downloading a large application could have used a significant amount of data, potentially causing the user to exceed their monthly data limit, leading to throttled data speeds.

Question 20

A technician is completing the documentation for a major OS upgrade of a Linux distribution that will impact a company's web services. The technician finishes the risk assessment and documents the change process. Which of the following should the technician complete NEXT?
A) Scope of the change
B) Back-out plan
C) Purpose of the change
D) Change request

Accepted Answer

The answer of A technician is completing the documentation for...

Exam 2: CompTIA A+ Certification Exam: Core 2

A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change management best practices, which of the following actions should a technician perform NEXT?

A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site. Which of the following should the technician do NEXT?

A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage, and it looks fine during the day. The slowdown is MOST likely being caused by too many:

A technician replaced the hard drive for the organization's Chief Financial Officer (CFO) . The technician wants to reuse the old drive in another system. Which of the following actions would be MOST appropriate?

A Windows user logs on to a network domain computer after recently being switched to a roaming profile. The user reports extremely long startup times. Which of the following should a technician check to address this issue?

A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the following steps should the technician take NEXT?

Which of the following is used with WPA2-Enterprise to authenticate wireless clients?

A technician is encrypting the company's laptops using BitLocker, but some of the laptops do not have a built-in TPM. Which of the following would enable the technician to use BitLocker on these machines?

A technician is helping a remote user who has a Windows issue. The user is working from a shared office space and is not on the corporate network. Which of the following remote access methods is MOST likely to be successful in this case?

A technician is able to connect to a website; however, the technician receives the following error when attempting to access a different website: Page cannot be displayed . Which of the following command line tools would be BEST to identify the root cause of the connection problem?

A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS updates, and some websites are not accessible. Which of the following tasks should the technician perform FIRST?

A technician is updating a network switch at a location facility. The technician needs to ensure the data is not sent in plaintext over untrusted networks. Which of the following should the technician use? (Choose two.)

A user is attempting to create a Windows fileshare on a Windows 10 workstation in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST secure way to allow other users to access the share?

Which of the following should a technician do FIRST before opening a computer case to replace a part?

A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?

A user's mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device. The application download MOST likely caused:

A technician is completing the documentation for a major OS upgrade of a Linux distribution that will impact a company's web services. The technician finishes the risk assessment and documents the change process. Which of the following should the technician complete NEXT?