Question 1

A technician is troubleshooting vendor-specific software. Which of the following is where the technician should go to find problem-specific fixes on the vendor's website?
A) Software user manual
B) Knowledge base articles
C) System requirements documentation
D) Installation instructions

Accepted Answer

Knowledge base articles are typically where vendors post problem-specific fixes.

Question 2

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?
A) Internet Options - Advanced
B) Internet Options - Connections
C) Internet Options - Security
D) Internet Options - Content
E) Internet Options - Privacy

Accepted Answer

The technician should use the "Internet Options - Connections" tab in the Control Panel to configure proxy server settings for Windows workstations.

Question 3

Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected to the Internet. Which of the following would explain why Joe cannot access his personal shares?
A) An IP conflict is present
B) A corporate VPN is enabled
C) A firewall exception must be set
D) HomeGroup must be enabled

Accepted Answer

A firewall exception must be set to allow the laptop to access the shares on the home media server.

Question 4

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)
A) Change the default access port
B) Enforce password complexity
C) Put the terminal server into the router's DMZ
D) Disable logon time restrictions
E) Block all unused ports on the LAN smart switch
F) Use the local client certificate for server authentication

Accepted Answer

The answer of An administrator is setting up a Windows...

Question 5

Following a recent password change, a user can log on successfully to an Apple computer but cannot access a web-based service. An error message displays each time the user attempts to authenticate to the service. Prior to changing the password, the computer had no communication issues. Which of the following should a technician use to continue troubleshooting the issue?
A) passwd
B) FileVault
C) Keychain
D) Gatekeeper

Accepted Answer

The issue likely involves the Keychain, which stores passwords and other credentials on Apple devices. After a password change, the Keychain may not automatically update, causing authentication issues with web-based services.

Question 6

A user's PC has been running slowly. The user says there have been no changes to the PC. Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?
A) DxDiag
B) Windows Memory Diagnostic
C) Performance tab in Task Manager
D) Disk defragmenter

Accepted Answer

The Performance tab in Task Manager provides real-time data on CPU, memory, disk, and network usage, helping identify processes or resources causing the slowdown.

Question 7

A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Select two.)
A) dir
B) chdsk
C) dism
D) ipconfig
E) format
F) diskpart

Accepted Answer

chkdsk checks the file system and fixes any errors, while DISM repairs the Windows image.

Question 8

A technician is restoring files, which were deleted more than one month ago, from a backup on Mac OS X. Using the available GUI utility, which of the following utilities should the technician launch to accomplish this task?
A) Dock
B) Finder
C) Keychain
D) Boot Camp

Accepted Answer

Finder is the GUI utility on Mac OS X that allows users to navigate and manage files, including restoring files from backups.

Question 9

Which of the following steps should a technician perform when the included Windows driver for a video card does not have the needed features?
A) Install the third-party driver from the manufacturer's website
B) Update the included Windows driver from Windows Update
C) Flash the firmware on the BIOS to the latest version
D) Replace the video card with one that is supported by Windows natively

Accepted Answer

The answer of Which of the following steps should a...

Question 10

A small office's wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network. Which of the following configurations MOST likely allowed the attack to take place? (Select two.)
A) Guest network
B) TKIP
C) Default login
D) Outdated firmware
E) WPS
F) WEP

Accepted Answer

The answer of A small office's wireless network was compromised...

Question 11

A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?
A) Task Manager
B) MSTSC
C) MSConfig
D) PerfMon

Accepted Answer

Task Manager can be used to monitor and manage running applications and processes, and to close applications that are using excessive CPU resources.

Question 12

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer's design? (Select two.)
A) UPS
B) Server rack
C) PoE phone
D) Desktop printer
E) Modem
F) Patch panel

Accepted Answer

A UPS (Uninterruptible Power Supply) and a server rack are likely to have grounding wires to ensure safety and prevent electrical hazards due to their electrical components and potential for high power usage.

Question 13

A user spills a small amount of toner from a laser printer onto the floor. Which of the following is the safest way to clean up the toner?
A) Use a wet/dry vacuum
B) Use a broom and dust pan
C) Use damp paper towels
D) Spray the toner with canned air

Accepted Answer

Using a wet/dry vacuum is the safest way to clean up toner spills because it prevents the toner particles from becoming airborne, which can happen with other methods like using a broom or canned air.

Question 14

A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?
A) Open license
B) Personal license
C) Corporate license
D) Enterprise license

Accepted Answer

Open license typically refers to software that is free to use, often open-source, and does not require a paid license, making it suitable for users who do not want to pay for a license.

Question 15

A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?
A) SNMP
B) TACACS+
C) DHCP
D) RADIUS
E) Kerberos

Accepted Answer

TACACS+ is a protocol that uses TCP for communication and is commonly used for multifactor authentication.

Question 16

A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet. Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Choose two.)
A) Perform a system file check and replace any changed files with their original versions
B) Enable the pop-up blocker on the Internet browser
C) Uninstall any recently installed unknown programs and browser extensions
D) Perform a hard shutdown and cold boot the computer
E) Scan the RAM and hard drive using an up-to-date antivirus program

Accepted Answer

The answer of A home user reports slow computer performance...

Question 17

A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?
A) Guest
B) Administrator
C) Power User
D) Remote Desktop User

Accepted Answer

A Guest account is typically used for limited access, allowing users to interact with specific applications without needing a password, making it suitable for a kiosk setup.

Question 18

A new policy requires all users to log on to their corporate workstations using smart card authentication. Which of the following best practices should be implemented to further secure access to workstations?
A) Data encryption
B) Screen lock timeouts
C) Required screensavers
D) Strong passwords

Accepted Answer

Screen lock timeouts ensure that workstations automatically lock after a period of inactivity, preventing unauthorized access if a user forgets to manually lock their workstation.

Question 19

A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?
A) Fingerprint lock
B) Passcode lock
C) Swipe lock
D) PIN lock

Accepted Answer

Fingerprint lock is the most secure method of securing a phone because it requires the user to physically touch the phone with their fingerprint in order to unlock it. This makes it much more difficult for someone to gain unauthorized access to the phone, even if they know the passcode or PIN.

Question 20

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
A) Politely ask the user to call back
B) Ask another technician to take the call
C) Troubleshoot the issue for the user
D) Input the issue as a ticket and escalate to Tier 2
E) Put the user on hold and troubleshoot after the scheduled break

Accepted Answer

The answer of A technician is working at a help-desk...

Exam 2: CompTIA A+ Certification Exam: Core 2

A technician is troubleshooting vendor-specific software. Which of the following is where the technician should go to find problem-specific fixes on the vendor's website?

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected to the Internet. Which of the following would explain why Joe cannot access his personal shares?

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)

A user's PC has been running slowly. The user says there have been no changes to the PC. Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?

A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Select two.)

A technician is restoring files, which were deleted more than one month ago, from a backup on Mac OS X. Using the available GUI utility, which of the following utilities should the technician launch to accomplish this task?

Which of the following steps should a technician perform when the included Windows driver for a video card does not have the needed features?

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer's design? (Select two.)

A user spills a small amount of toner from a laser printer onto the floor. Which of the following is the safest way to clean up the toner?

A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?

A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet. Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Choose two.)

A new policy requires all users to log on to their corporate workstations using smart card authentication. Which of the following best practices should be implemented to further secure access to workstations?

A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?