Question 1

A cybersecurity manager has scheduled biannual meetings with the IT team and department leaders to discuss how they would respond to hypothetical cyberattacks. During these meetings, the manager presents a scenario and injects additional information throughout the session to replicate what might occur in a dynamic cybersecurity event involving the company, its facilities, its data, and its staff. Which of the following describes what the manager is doing?
A) Developing an incident response plan
B) Building a disaster recovery plan
C) Conducting a tabletop exercise
D) Running a simulation exercise

Accepted Answer

The manager is conducting a tabletop exercise, which involves discussing and evaluating responses to hypothetical scenarios in a low-stress environment to improve preparedness and response strategies.

Question 2

Which of the following statements BEST describes the value of using a variety of question types during instruction?
A) Regularly asking questions during a course helps to identify those that are paying attention.
B) Effective use of questions will enhance learners' conceptual understanding; encourage deep thinking and meaningful participation.
C) Using a variety of questions during instruction prevents anyone in the group from becoming disinterested with the same question types.
D) Questions asked often during a course will keep learners engaged, it is not important if they do not know the correct answer.

Accepted Answer

Using a variety of question types enhances learners' conceptual understanding, encourages deep thinking, and promotes meaningful participation, which are key elements of effective instruction.

Question 3

At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers. Many learners objected. They felt that since they will be using Brand Y computers at work, they should work on Brand Y computers in the room. If the instructor needs to use Brand X computers to instruct, which of the following is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?
A) First explain to the class how the materials apply to Brand X. and then do the same for Brand Y.
B) Do not mention either brand by name, but refer learners to the manual covering each of the respective brands.
C) Provide a guide that relates Brand X to Brand Y computer functions
D) After providing the planned instruction on the Brand X computers, discuss differences that Brand Y computers present to the user.

Accepted Answer

After providing the planned instruction on the Brand X computers, discuss differences that Brand Y computers present to the user.

Question 4

Which of the following would be on an evaluation when seeking feedback concerning courseware material used during a class?
A) Design of the courseware materials
B) Accuracy of the courseware
C) Cost of the courseware
D) Instructor's use of the courseware

Accepted Answer

The answer of Which of the following would be on...

Question 5

An instructor delivering a class with thirty learners defines acceptable and non-acceptable behavior at the beginning of the class on the first day. The instructor also requests learners to be on time. The second day of class a few learners show up late to class. Which of the following is the BEST course of action to take to resolve this issue?
A) Start the class and as each late learner comes in, thank them for joining the class.
B) Wait to start the class until all the learners have arrived and are react to start.
C) Once all the learners have arrived, remind the learners of all the class policies.
D) Begin class on time and privately talk with the learners who were late.

Accepted Answer

Starting the class on time maintains the schedule and respects those who arrived punctually. Addressing the issue privately with latecomers helps reinforce the importance of punctuality without disrupting the class.

Question 6

An instructor is conducting a virtual class and finds that several learners do not have computer systems that actually meet the guidelines for the course. Due to this, certain required shared applications will not work for them. Which of the following represents the BEST action for the instructor?
A) Contact the course coordinator to remind learners of the requirements
B) Remove the sharing of applications as the entire class cannot participate.
C) Change the applications that are shared to ones that are compatible to all systems
D) Request the learners use systems that are compatible with the course.

Accepted Answer

The answer of An instructor is conducting a virtual class...

Question 7

Learners are MOST likely to learn a skill successfully when a topic is presented:
A) In a cluster with other, similar skills
B) Just in time for the learner to apply it
C) As part of a summary of related skills
D) As part of a review session prior to an examination

Accepted Answer

The answer of Learners are MOST likely to learn a...

Question 8

An instructor is beginning a course and wants to measure the level of expertise of the learners. Which of the following is the BEST method for measuring the level of understanding over the course material?
A) Ask the learners about their level of understanding over the course material.
B) Assume that the class has a medium level of understanding over the course material.
C) Deliver a pre-test covering the course objectives.
D) Ask another instructor who has taught the learners before.

Accepted Answer

Delivering a pre-test covering the course objectives is the best method to objectively measure the learners' current level of understanding and expertise.

Question 9

An instructor has placed the learners into groups to discuss several topics. When the instructor walked around to monitor the group progress, the learners were off-task. Which of the following contributes MOST frequently to this situation?
A) The learners were disinterested in group discussions about the topics.
B) The learners were neither familiar with nor understood the assigned topics.
C) The learners were not comfortable with the members of the group.
D) The learners were ready for a break and the instructor failed to recognize this.

Accepted Answer

Learners being unfamiliar with or not understanding the assigned topics is a common reason for being off-task, as it can lead to confusion and disengagement.

Question 10

After a training class was completed, the instructor conducted several passive on the job observations of each learner who attended the class. Which of the following is the primary benefit of the observations?
A) It measures the application of the skills taught.
B) It validates the quality of the course material.
C) It requires the learners to use what they learned.
D) It helps to reinforce the learning concepts.

Accepted Answer

The primary benefit of passive on-the-job observations is to measure how well learners are applying the skills they were taught during the training class.

Question 11

An instructor is discussing key material for a course when a learner asks a question that will lead to material that the class is not yet prepared for. Which of the following is the BEST course of action for the instructor?
A) Inform the learner that the question can be asked during a break
B) Answer the question as not doing so may cause the learner to be confused.
C) Defer the question and assure the learner that it will be covered later in the course.
D) Inform the learner that the question falls outside of scope and will not be answered.

Accepted Answer

Deferring the question and assuring the learner it will be covered later keeps the class on track while acknowledging the learner's curiosity.

Question 12

An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the following is the BEST way to achieve this?
A) Have the learners brainstorm ideas on the topic.
B) Have the learners role play the topic.
C) Hold an open discussion on the topic.
D) Show the learners via a desktop sharing demonstration.

Accepted Answer

A desktop sharing demonstration allows the instructor to visually guide learners through the technical procedure, ensuring clarity and understanding.

Question 13

An instructor receives poor evaluations for a particular class. Which of the following should the instructor do FIRST to improve the performance?
A) Read the comments to gain understanding of the low scores to find specific areas to work on.
B) Re-develop the course from scratch.
C) Practice the course in front of other instructors to receive direct feedback on how to improve.
D) Contact each learner and ask for clarity on their responses.

Accepted Answer

The instructor should first read the comments to understand the specific areas that need improvement, which provides a clear direction for making targeted changes.

Question 14

The Human Resources department is conducting a class for new employees when the air conditioning stops working. Which of the following should the instructor do FIRST?
A) Report the incident to the maintenance department
B) Tell the employees it is not unbearable and continue with the course
C) Cancel the class and reschedule the class for another time.
D) Continue on with the instruction ignoring the temperature issue.

Accepted Answer

The instructor should first report the incident to the maintenance department to address the issue and ensure a comfortable learning environment.

Question 15

An instructor has a class of learners who are required to attend. Most of the learners are not paying attention or participating. Which of the following will increase the level of learner motivation?
A) Explain to the learners that the material is really interesting and they might want to pay attention.
B) Ask the learners if there is something more relevant they would prefer to learn.
C) Explain to the learners the skills they learn by taking this class could lead to career benefits.
D) Explain to the learners that they are only in class for a few days, and to make the best of it.

Accepted Answer

Explaining the potential career benefits of the skills being taught can provide a tangible incentive for learners to pay attention and participate, as it connects the material to their personal and professional goals.

Question 16

An instructor is presenting to a class and notices that a particular learner is not paying attention; however, when the instructor gives a pop quiz, this learner earns the best grade. Which of the following BEST describes the situation?
A) The quiz did not cover the class concepts effectively
B) The learner has mastery of the information tested.
C) The quiz motivated the learner.
D) The answers to the pop quiz were distributed prior to class

Accepted Answer

The learner earning the best grade despite not paying attention suggests they already have a strong understanding or mastery of the material being tested.

Question 17

A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?
A) Contact the training manager for suggestions on how to proceed.
B) Teach to the more experienced learners; the others will catch up.
C) Make the six learners that already know the material wait until the other learners catch up
D) Cancel the class and then divide the class into two difference courses.

Accepted Answer

The instructor should contact the training manager for suggestions on how to proceed, as they may have strategies or resources to help address the varying levels of familiarity with the subject among the learners.

Question 18

An instructor asks a question and a learner provides an incorrect answer that has nothing to do with the question asked. Which of the following is the BEST response?
A) Ask another learner to provide an answer to the question.
B) Repeat the question exactly as originally stated.
C) Rephrase the question completely and ask it again.
D) Reprimand the learner for their response.

Accepted Answer

The answer of An instructor asks a question and a...

Question 19

An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?
A) Use humor that will create a positive mood.
B) Tell the learners that the class will run late that day
C) Have the learners introduce themselves.
D) Proceed with the course material.

Accepted Answer

Using humor can help lighten the mood and create a more positive atmosphere, making learners more receptive to the class.

Question 20

At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO).
A) Instructor's presentation abilities
B) Accessibility of the facility
C) Technical accuracy of the course material
D) Amount of time the learner studied for the course
E) Job title of the learner

Accepted Answer

The instructor's presentation abilities and the technical accuracy of the course material are directly related to the quality and effectiveness of the course, making them appropriate topics for evaluation.

Exam 17: CompTIA CTT+ Essentials

Which of the following statements BEST describes the value of using a variety of question types during instruction?

Which of the following would be on an evaluation when seeking feedback concerning courseware material used during a class?

An instructor is conducting a virtual class and finds that several learners do not have computer systems that actually meet the guidelines for the course. Due to this, certain required shared applications will not work for them. Which of the following represents the BEST action for the instructor?

Learners are MOST likely to learn a skill successfully when a topic is presented:

An instructor is beginning a course and wants to measure the level of expertise of the learners. Which of the following is the BEST method for measuring the level of understanding over the course material?

An instructor has placed the learners into groups to discuss several topics. When the instructor walked around to monitor the group progress, the learners were off-task. Which of the following contributes MOST frequently to this situation?

After a training class was completed, the instructor conducted several passive on the job observations of each learner who attended the class. Which of the following is the primary benefit of the observations?

An instructor is discussing key material for a course when a learner asks a question that will lead to material that the class is not yet prepared for. Which of the following is the BEST course of action for the instructor?

An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the following is the BEST way to achieve this?

An instructor receives poor evaluations for a particular class. Which of the following should the instructor do FIRST to improve the performance?

The Human Resources department is conducting a class for new employees when the air conditioning stops working. Which of the following should the instructor do FIRST?

An instructor has a class of learners who are required to attend. Most of the learners are not paying attention or participating. Which of the following will increase the level of learner motivation?

An instructor is presenting to a class and notices that a particular learner is not paying attention; however, when the instructor gives a pop quiz, this learner earns the best grade. Which of the following BEST describes the situation?

A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?

An instructor asks a question and a learner provides an incorrect answer that has nothing to do with the question asked. Which of the following is the BEST response?

An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?

At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO) .