Question 1

A presentation heavy with procedural details was just completed. The subsequent demonstration exercise is not flowing well. Which of the following will be the MOST productive assistance the instructor can provide?
A) Review the presentation in more detail.
B) Hand out copies of the procedure from the slide presentation.
C) Ask probing questions to trigger the learner's memory of the procedure.
D) Quickly lead the learners in a question and answer session.

Accepted Answer

The answer of A presentation heavy with procedural details was...

Question 2

An instructor noticed that several participants would look away when questions were being asked while other individuals would continue to answer. Which of the following could the instructor do to involve all participants?
A) Stop the class and ask if there were any problems with the instruction of the class.
B) Pull individuals aside to identify reasons for lack of participation.
C) Inform the class that everyone needs to participate to pass the class.
D) Assign small groups and give each a task.

Accepted Answer

Assigning small groups and giving each a task encourages collaboration and ensures that all participants are involved in the learning process, as it creates a more engaging and less intimidating environment for those who may be hesitant to participate in larger group settings.

Question 3

In order to understand and answer a learner's question, an effective active listening technique would be to: (Select TWO).
A) Refer the question to another learner.
B) Repeat the question back to the learner.
C) Ask the learner if the question was answered.
D) Answer the question immediately.
E) Quiz the learner on the material.

Accepted Answer

Repeating the question back to the learner and asking if the question was answered are both effective active listening techniques because they demonstrate that the listener is paying attention and understanding the learner's question.

Question 4

An instructor arrives for a lab class with twelve laptops. The contact takes the instructor into a conference room that contains one large table and twelve chairs. There are no visible outlets in the room. Which of the following should the instructor do?
A) Request assistance to locate outlets or for an extension cord to be run into the room.
B) Instruct the learners at the beginning of the class that laptops will not be used in the course.
C) Run the class on battery power using the laptops as minimally as possible.
D) Select a different room that accommodates twelve learners and has visible outlets.

Accepted Answer

The instructor should request assistance to locate outlets or for an extension cord to be run into the room to ensure the laptops can be used effectively during the class.

Question 5

The MOST effective way for an instructor to demonstrate active listening is to:
A) Repeat the learner's question verbatim.
B) Display open body language to indicate interest.
C) StatE."So what I hear you asking is. . . "
D) Establish eye contact with the learner.

Accepted Answer

Paraphrasing the learner's question shows that the instructor is actively processing and understanding the information, which is a key component of active listening.

Question 6

An instructor is delivering a course session that has a large amount of content and the allotted delivery time is short. Which of the following question types is BEST for this situation?
A) Probing
B) Closed-ended
C) Higher order
D) Open-ended

Accepted Answer

Closed-ended questions are best for situations with limited time as they require short, specific answers, allowing the instructor to cover more content quickly.

Question 7

An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?
A) Make the class technology requirements available for the learners before the class.
B) Buy inexpensive sound cards and headphones and ship them to the learners' locations before the class starts.
C) Pre-write the speaking portion of the presentation. Use the chat function in the virtual classroom, copying and pasting in relevant sections as they are demonstrated on-screen.
D) Pre-record the speaking portions of the presentation and make them downloadable from the virtual classroom.

Accepted Answer

The instructor should make the class technology requirements available beforehand to ensure all learners have the necessary equipment, like sound cards, to participate fully.

Question 8

The MOST important key to setting motivational goals for the classroom is to set the goal:
A) So it is just out of reach of all the learners.
B) So it is reasonably achievable by everybody.
C) Low enough that everyone succeeds.
D) So only the best can achieve it.

Accepted Answer

Setting goals that are reasonably achievable by everybody ensures that all students are motivated to strive towards them, fostering a sense of accomplishment and encouraging continuous effort and improvement.

Question 9

An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?
A) Print out the slide presentation and give to them as a handout.
B) Read the day's topics to the learners and have the learners follow along in their books.
C) Dismiss class until the power goes back on.
D) Use a flip chart and white board to communicate material.

Accepted Answer

The answer of An instructor arrives at the classroom and...

Question 10

An instructor has just answered a question from a learner. Which of the following is the NEXT action the instructor should take?
A) Ask other learners to provide an example to further clarify the material
B) Seek feedback from the learner to show they understand.
C) Restate the material with further examples and diagrams.
D) Proceed on to the next section of material.

Accepted Answer

Seeking feedback from the learner ensures they have understood the answer, allowing the instructor to address any remaining confusion before moving on.

Question 11

The adult learning methodology with the LOWEST retention rate is:
A) Discussion
B) Reading
C) Lecture
D) Demonstration

Accepted Answer

Lecture typically has the lowest retention rate because it is a passive form of learning where learners are not actively engaged.

Question 12

During the training session introduction, half of the participants indicate that they are interested in learning about topics that are not part of the course objectives. The BEST approach for the instructor is to:
A) Meet with each participant at break time and after class to address individual needs.
B) Make a list of all the participants' suggestions for the course.
C) Communicate clearly what the course will and will not address.
D) Change the course content to meet the participants' expressed needs.

Accepted Answer

The instructor should clearly communicate the course objectives and what will be covered, ensuring participants understand the scope of the training.

Question 13

An instructor uses formative assessment in their classroom. This form of assessment can help the learners learn from their mistakes. Which of the following is another way to use this form of assessment?
A) Evaluating the course and modifications made during the course
B) Giving the learners a grade
C) To emphasize the amount of work the learners did
D) Use to report the work to the learners supervisors

Accepted Answer

Formative assessment is used to provide feedback to both instructors and students to improve teaching and learning during the course, allowing for modifications and adjustments.

Question 14

An instructor wants to begin their class in a positive manner. Which of the following would accomplish this?
A) Tell a lengthy story related to the importance of the class
B) Begin with a joke to create a relaxed environment
C) List every credential and acronym the instructor has for learner confidence
D) Let the learners know that the course is very challenging

Accepted Answer

Beginning with a joke can create a relaxed and positive environment, setting a friendly tone for the class.

Question 15

An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?
A) Go over the material several days prior to the class to be more prepared
B) Assign each of the learners a question and have them find the correct answer
C) Ask if any of the learners in the class if they knew the answers to the questions
D) Instruct the learners to hold all questions until all the material is covered

Accepted Answer

The instructor should have reviewed the material in advance to be better prepared to answer questions, demonstrating expertise and maintaining learners' confidence.

Question 16

The instructor noticed that a discussion was getting oft track and out of control. Which of the following question types can help the instructor gain control of the discussion?
A) Open
B) Clarifying
C) Closed
D) Probing

Accepted Answer

The answer of The instructor noticed that a discussion was...

Question 17

When providing instruction to a culturally diverse group it is important to: (Select TWO)
A) Remain open to ideas that may differ from the instructor's ideas.
B) Limit learner dialogue during the course so that the learners do not get confused
C) Strive to influence the group to adopt a neutral viewpoint.
D) Value diversity, accept learners as they are.
E) Break up the learners into cultural groups.

Accepted Answer

Remaining open to different ideas and valuing diversity helps create an inclusive learning environment that respects and acknowledges the cultural backgrounds of all participants.

Question 18

An instructor wants to evaluate the classes' knowledge after they completed the course. Which of the following should be the instructor's FIRST choice for this process?
A) Administer a written exam for the class on the course.
B) Give the class a course evaluation.
C) Use formative assessment to monitor the classes' progress.
D) Have one of the learners do a hands-on example.

Accepted Answer

Administering a written exam is a direct method to evaluate the knowledge of the class after completing the course, providing a comprehensive assessment of what students have learned.

Question 19

While teaching a class two learners are constantly having difficulties with the material, and ask the instructor questions after every lecture. They are always the last two to finish any exercises. Many of the learners start noticing how frustrated the instructor is getting with the two learners, and comment on how the instructor's gestures are negative towards the two learners. Which of the following describes the correct non-verbal communication that the instructor should have in this situation?
A) Do not respond to the two learners and continue with the class.
B) Smile and call on the two learners very frequently.
C) Keep eye contact with the learners and spend time with them after class.
D) Speak louder to the two learners when explaining.

Accepted Answer

Maintaining eye contact and spending time with the learners after class shows that the instructor is supportive and willing to help, which is positive non-verbal communication.

Question 20

A learner asks the instructor a question that was covered before the lunch break. Which of the following would the BEST response be from the instructor?
A) Answer the question in short form, citing where it was covered previously.
B) Redirect the question to the class, and allow other learners to answer.
C) Provide a more in-depth answer to the question so that the rest of the learners gain more from the discussion.
D) Ask the learner to remain after class to review the material that was already covered.

Accepted Answer

The answer of A learner asks the instructor a question...

Exam 17: CompTIA CTT+ Essentials

A presentation heavy with procedural details was just completed. The subsequent demonstration exercise is not flowing well. Which of the following will be the MOST productive assistance the instructor can provide?

An instructor noticed that several participants would look away when questions were being asked while other individuals would continue to answer. Which of the following could the instructor do to involve all participants?

In order to understand and answer a learner's question, an effective active listening technique would be to: (Select TWO) .

An instructor arrives for a lab class with twelve laptops. The contact takes the instructor into a conference room that contains one large table and twelve chairs. There are no visible outlets in the room. Which of the following should the instructor do?

The MOST effective way for an instructor to demonstrate active listening is to:

An instructor is delivering a course session that has a large amount of content and the allotted delivery time is short. Which of the following question types is BEST for this situation?

An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?

The MOST important key to setting motivational goals for the classroom is to set the goal:

An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?

An instructor has just answered a question from a learner. Which of the following is the NEXT action the instructor should take?

The adult learning methodology with the LOWEST retention rate is:

During the training session introduction, half of the participants indicate that they are interested in learning about topics that are not part of the course objectives. The BEST approach for the instructor is to:

An instructor uses formative assessment in their classroom. This form of assessment can help the learners learn from their mistakes. Which of the following is another way to use this form of assessment?

An instructor wants to begin their class in a positive manner. Which of the following would accomplish this?

The instructor noticed that a discussion was getting oft track and out of control. Which of the following question types can help the instructor gain control of the discussion?

When providing instruction to a culturally diverse group it is important to: (Select TWO)

An instructor wants to evaluate the classes' knowledge after they completed the course. Which of the following should be the instructor's FIRST choice for this process?

A learner asks the instructor a question that was covered before the lunch break. Which of the following would the BEST response be from the instructor?