Question 1

An instructor is conducting a three week course for a company. The learners' managers request the instructor's insight as to how the learners are progressing. The instructor needs to report to management at the end of each week. Which of the following will BEST show the progress of the learners as well as justify the instructor's opinion?
A) Invite management to observe the learners in the classroom.
B) Test the skills of the learners at the end of the course to show if the course objectives were met.
C) Perform individual interviews with the learners to ask how they feel their progress is coming along.
D) Deliver a weekly assessment test that validates the improvement of the skills of the learners.

Accepted Answer

The answer of An instructor is conducting a three week...

Question 2

An instructor is conducting a virtual classroom session that also includes a chat room. A learner becomes confused and sends the instructor an irate private message. Which of the following would be the BEST response to the situation?
A) Use the administrator control panel in the virtual classroom client to cut off access for the irate user until the learner is calm.
B) Send the user a private chat message explaining the concept better and add a positive emoticon to calm the learner.
C) Reply to the class and ask the class to use appropriate netiquette when responding to any messages.
D) Rephrase the comment into an anonymous question in case other learners are confused and discuss as a group.

Accepted Answer

The answer of An instructor is conducting a virtual classroom...

Question 3

A few learners are eager to volunteer when questions are asked of the group; however, these learners consistently provide incorrect answers. Which of the following would be the BEST action for the instructor to follow in this situation?
A) Review basic concepts with entire group
B) Provide constructive feedback
C) Suggest peer tutoring
D) Avoid calling on those learners

Accepted Answer

Providing constructive feedback helps learners understand their mistakes and learn from them, encouraging improvement without discouraging participation.

Question 4

During a lecture, learners continuously interrupt by asking each other questions over the topic. Which of the following should the instructor do to better assist the learners during the class?
A) Ask each learner to stop disrupting the lecture.
B) Open opportunities for learners to ask questions.
C) Have the learners removed from the lecture.
D) Discontinue the lecture until the learners are quiet.

Accepted Answer

Opening opportunities for learners to ask questions can help address their queries and maintain engagement, reducing disruptions.

Question 5

During a virtual class the instructor has a learner that seems to be growing increasingly confused and now has questions that are distracting the rest of the class. Which of the following is the BEST course of action for the instructor to take?
A) Inform the class that they need to move on to new material.
B) Take the learner's questions into private chat.
C) Use the learner's questions to reinforce the material for the entire class.
D) Recommend the learner seek outside tutoring.

Accepted Answer

Taking the learner's questions into private chat allows the instructor to address the learner's confusion without distracting the rest of the class, maintaining the flow of the lesson for others.

Question 6

A learner asks a question and the instructor gives a response. Which of the following should the instructor do NEXT?
A) Use non-verbal communication as verification.
B) Ask other learners for verification of the answer.
C) Ask the learner. "Did I answer your question?"
D) Ask the learner to reference the technical manual for verification.

Accepted Answer

The instructor should directly confirm with the learner if their question was answered to ensure clarity and understanding.

Question 7

During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?
A) Directly ask the learner during the exercise if there is a problem.
B) Discreetly go over to the learner and ask if help is needed.
C) Call on the learner to answer a question.
D) Ask an advanced learner to assist this learner.

Accepted Answer

Discreetly approaching the learner allows the instructor to address any issues privately and offer help without embarrassing the learner in front of others.

Question 8

Which of the following is the BEST indicator that a learner is disinterested?
A) Yawning during learner lab exercise
B) Reading other material while a lecture is being given
C) Poor posture throughout the class
D) No eye contact during group discussions

Accepted Answer

Reading other material while a lecture is being given is a clear sign of disinterest as it shows the learner's attention is focused elsewhere.

Question 9

During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?
A) Content expertise
B) Proper use of non-verbal communication
C) Proper use of communication and presentation skills
D) A comfortable learning environment

Accepted Answer

The answer of During a lecture an instructor constantly paces...

Question 10

A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?
A) Instruct the client that the course can only be run with the laptop rental fee.
B) Bring one laptop and a projector to display presentations and demonstrations.
C) Increase the price of the class and say the laptop usage is free.
D) Explain the best return on investment (ROI) will be realized by hands-on training.

Accepted Answer

Bringing one laptop and a projector allows the instructor to conduct the course without incurring additional costs for the client, while still providing visual aids for the training.

Question 11

An instructor has a learner in the class that is struggling with the subject matter being presented. The instructor notices the learner making facial expressions. Which of the following will MOST likely help the learner with the material?
A) Go to the learner privately and ask if there are any questions to clarify the material.
B) Ask the learner in front of the class why they do not understanding the material.
C) Make note of the learner's facial expressions, continuing on with discussing the topic to see if they later understand the subject.
D) Ask the learner to come forward and demonstrate the information that was just presented.

Accepted Answer

Approaching the learner privately allows for a safe environment to ask questions and clarify misunderstandings without embarrassment.

Question 12

The instructor is teaching a class in a very large room and is utilizing a projector to show the class the equipment being taught. Several of the learners seated in the back report they are not able to see the presentation. Which of the following is the BEST solution to the problem?
A) Ask the learners to rotate chairs once they see the presentation.
B) Move to a smaller room so that all learners can be close to the presentation.
C) Tell the learners that the presentation will be available after class.
D) Print out hand-outs of the slides for the learners.

Accepted Answer

Providing hand-outs of the slides ensures that all learners, regardless of their seating position, have access to the presentation material.

Question 13

Which of the following questioning techniques is BEST suited to engage learners right after a lunch break?
A) Close-ended review questions
B) Pop quiz with ranking questions
C) Questions about what they expect to learn next
D) Probing review questions

Accepted Answer

The answer of Which of the following questioning techniques is...

Question 14

Which of the following is the main advantage of using a multiple choice questionnaire when conducting training needs analysis?
A) Generates real-life data
B) Exposes the cause of performance problems
C) Allows the data to be anonymous
D) Yields data that is easily summarized and reported

Accepted Answer

Multiple choice questionnaires yield data that is easily summarized and reported, making it efficient for analyzing training needs.

Question 15

Which of the following statements BEST describes 'synchronous training' when discussing Internet learning technologies?
A) Synchronous training refers to training delivered to a participant group of varied genders at the same time.
B) Synchronous training refers to training delivered to a geographically dispersed group of participants at the same time.
C) Synchronous training refers to training delivered by a skilled instructor using various collaboration tools at different times.
D) Synchronous training refers to training delivered in any classroom setting where all participants are collaborating at the same time.

Accepted Answer

Synchronous training involves delivering training to participants who are geographically dispersed but are participating at the same time, often through online platforms.

Question 16

An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?
A) Contact facilities management to try to find a prompt interim solution.
B) Stay on task and use humor to distract.
C) Cancel class for the remainder of the day and start fresh the next morning.
D) Tell the learners they have to endure the heat and the problem will be addressed later.

Accepted Answer

Contacting facilities management to find a prompt interim solution addresses the immediate issue of the heat, which is affecting the participants' ability to concentrate, without disrupting the class entirely.

Question 17

Which of the following is the MOST useful feedback for the curriculum in course evaluations? (Select TWO).
A) Was it easy for the instructor to stay on topic?
B) Did the flow of the course follow the objectives?
C) Is the Instructor qualified to teach the material?
D) What material would you add to the course?
E) Where you satisfied with the course extra course material for independent study?

Accepted Answer

B) Evaluating whether the course flow followed the objectives helps assess if the curriculum is well-structured and aligned with its goals. D) Asking what material could be added provides insights into potential gaps or areas for enhancement in the curriculum.

Question 18

An instructor is previewing the class materials for a course. The instructor notices that a method to monitor learner progress is not included with the course materials. Which of the following should the instructor do NEXT?
A) Administer a survey following the course to gauge learner understanding.
B) Encourage learners to enroll in a subsequent class to reinforce all of the material covered.
C) Immediately consult the client to determine why a method to monitor learner progress was not included.
D) Develop appropriate questions to be included during the course to monitor the progress of all learners.

Accepted Answer

The instructor should develop appropriate questions to monitor learner progress during the course, as this directly addresses the immediate need to track understanding and ensure effective learning.

Question 19

An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?
A) Assign teams for a competitive group activity.
B) Stress the importance of focusing at all times.
C) Move to another topic and come back to this one later.
D) Send everyone on a break and resume the topic after break.

Accepted Answer

Engaging learners in a competitive group activity can increase motivation and interest by making the learning process more interactive and dynamic.

Question 20

An instructor is almost finished completing a course and has a very dissatisfied learner. Which of the following would be the BEST course of action to help the learner?
A) Ask other learners if they had issues with the course.
B) Offer the learner a refund on the course,
C) Ask the learner if they had an issue with the course.
D) Invite the learner back to retake the course.

Accepted Answer

Asking the learner if they had an issue with the course allows the instructor to understand the specific concerns and address them directly, which is a constructive approach to resolving dissatisfaction.

Exam 17: CompTIA CTT+ Essentials

An instructor is conducting a virtual classroom session that also includes a chat room. A learner becomes confused and sends the instructor an irate private message. Which of the following would be the BEST response to the situation?

A few learners are eager to volunteer when questions are asked of the group; however, these learners consistently provide incorrect answers. Which of the following would be the BEST action for the instructor to follow in this situation?

During a lecture, learners continuously interrupt by asking each other questions over the topic. Which of the following should the instructor do to better assist the learners during the class?

During a virtual class the instructor has a learner that seems to be growing increasingly confused and now has questions that are distracting the rest of the class. Which of the following is the BEST course of action for the instructor to take?

A learner asks a question and the instructor gives a response. Which of the following should the instructor do NEXT?

During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?

Which of the following is the BEST indicator that a learner is disinterested?

During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?

A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?

An instructor has a learner in the class that is struggling with the subject matter being presented. The instructor notices the learner making facial expressions. Which of the following will MOST likely help the learner with the material?

The instructor is teaching a class in a very large room and is utilizing a projector to show the class the equipment being taught. Several of the learners seated in the back report they are not able to see the presentation. Which of the following is the BEST solution to the problem?

Which of the following questioning techniques is BEST suited to engage learners right after a lunch break?

Which of the following is the main advantage of using a multiple choice questionnaire when conducting training needs analysis?

Which of the following statements BEST describes 'synchronous training' when discussing Internet learning technologies?

An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?

Which of the following is the MOST useful feedback for the curriculum in course evaluations? (Select TWO) .

An instructor is previewing the class materials for a course. The instructor notices that a method to monitor learner progress is not included with the course materials. Which of the following should the instructor do NEXT?

An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?

An instructor is almost finished completing a course and has a very dissatisfied learner. Which of the following would be the BEST course of action to help the learner?