A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?
A) Provide documentation of the repair to the customer
B) Allow the customer to voice concerns and post the story to social media later
C) Inform the customer the job is done and return to the office
D) Defend each step and why it was necessary

Question

Quizplus · Accepted Answer

Providing documentation of the repair to the customer is a professional way to address concerns, showing transparency and accountability for the work done.

A Technician Repaired a Laptop for a Customer