A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?
A) Disconnect the PC from the network
B) Perform an antivirus scan
C) Run a backup and restore
D) Educate the end user

Question

Quizplus · Accepted Answer

Disconnecting the PC from the network is the first step to prevent the ransomware from spreading to other systems and to contain the threat.

A Technician Receives a Phone Call Regarding Ransomware That Has