A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site. Which of the following should the technician do NEXT?
A) Clear the DNS cache and check the hosts file.
B) Verify the default gateway settings are correct.
C) Ensure the outbound firewall rules are accurate.
D) Configure the workstation for IPv6.

Question

Quizplus · Accepted Answer

The issue described suggests a possible DNS hijack or redirection. Clearing the DNS cache and checking the hosts file can help resolve issues where DNS settings have been altered or malicious entries have been added to redirect traffic.

A User Is Having Trouble Accessing Websites on a Computer