A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS updates, and some websites are not accessible. Which of the following tasks should the technician perform FIRST?
A) Roll back recent driver updates.
B) Replace the defective keyboard.
C) Reset all the settings in the Internet Options.
D) Unplug the Ethernet cable.

Question

Quizplus · Accepted Answer

Rolling back recent driver updates is the first step to take because it can resolve issues with program windows opening and closing without user intervention, as well as issues with Windows updates and website accessibility.

A Technician Is Working on a Desktop Computer That Is