An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?
A) Identify malware symptoms
B) Disable System Restore
C) Run Windows Update
D) Educate the end user

Question

Quizplus · Accepted Answer

The first step in troubleshooting a virus infection is to identify the symptoms of the malware to understand the nature of the infection and plan the appropriate removal strategy.

An End User Reports a Windows Computer Is Infected with a Virus