A technician is working on a server that is experiencing network connectivity issues. The technician replaces the NIC on the server, but this does not resolve the issue. Which of the following troubleshooting steps should the technician do NEXT?
A) Establish a new theory of probable cause
B) Perform a root cause analysis
C) Document findings, actions, and outcomes
D) Identify additional changes to the server

Question

Quizplus · Accepted Answer

The technician should establish a new theory of probable cause since the initial hypothesis (faulty NIC) was incorrect. This step involves considering other potential causes for the network connectivity issues.

A Technician Is Working on a Server That Is Experiencing