A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now notices that the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:
A) Create supplemental handouts with the correct product information.
B) Call the manager of the development department and emphasize the department's incompetence.
C) Tell the client to take personal responsibility to ensure the mistakes are corrected.
D) Skip delivering that portion of the course until the material is updated.

Question

Quizplus · Accepted Answer

The trainer should create supplemental handouts with the correct product information to ensure the client receives accurate information while waiting for the development team to update the materials. This approach addresses the immediate issue without disrupting the course delivery.

A Contract Trainer Is Delivering a Customized Course at a Client