Question 1

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

Accepted Answer

Internal failure costs include costs for defects incurred within the system: scrap, rework, repair.

Question 2

ISO 9000 is primarily concerned with what? _________________________________________________

Accepted Answer

The answer of ISO 9000 is primarily concerned with what?...

Question 3

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair)?

Accepted Answer

External failure costs include costs for defects that pass through the system: customer warranty replacements, loss of customers or goodwill, handling complaints, and product repair.

Question 4

Which quality guru states that the correct cost for a well-run quality management program should be under 2.5 percent of sales? _________________________________

Accepted Answer

The answer of Which quality guru states that the correct...

Question 5

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Accepted Answer

Three basic assumptions justify an analysis of the costs of quality: (1) failures are caused, (2) prevention is cheaper, and (3) performance can be measured.

Question 6

Which of the following is a dimension of design quality?

Accepted Answer

The dimensions of design quality in Exhibit 12.2 are performance, features, reliability/durability, serviceability, aesthetics, and perceived quality.

Question 7

What is the difference between the concepts of design quality and conformance quality?

Accepted Answer

The answer of What is the difference between the concepts...

Question 8

A cost of quality classification is which of the following?

Accepted Answer

The costs of quality are generally classified into four types: 1.appraisal costs; 2.prevention costs; 3.internal failure costs; 4.external failure costs.

Question 9

Why were ISO 9000 and ISO 14000 standards developed? _________________________________________

Accepted Answer

The answer of Why were ISO 9000 and ISO 14000...

Question 10

ISO 14000 is primarily concerned with what? __________________________________________

Accepted Answer

The answer of ISO 14000 is primarily concerned with what?...

Question 11

What does the acronym "CTQ" stand for? _________________________________

Accepted Answer

The answer of What does the acronym "CTQ" stand for?...

Question 12

What are expenditures related to achieving product or service quality, including the costs of appraisal and prevention of defects, called? ______________________________________

Accepted Answer

The answer of What are expenditures related to achieving product...

Question 13

The National Quality Award in the United States is named what? ___________________________________

Accepted Answer

The answer of The National Quality Award in the United...

Question 14

The term CTQ is used in which portion of the DMAIC methodology? ______________________________

Accepted Answer

The answer of The term CTQ is used in which...

Question 15

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

Accepted Answer

Appraisal costs are the cost of quality classification for costs such as costs of the inspection, testing, and other tasks to ensure that the product or process is acceptable.

Quiz 12: Six Sigma Quality