Lei Kim works at the local Starbucks coffee shop and her responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Lei?
A) Strategic
B) Owner
C) Operational
D) Managerial

Question

Quizplus · Accepted Answer

Lei's responsibilities of taking orders, fulfilling orders, and ringing in sales are tasks associated with the operational level of an organization. This level focuses on day-to-day operations and direct interaction with customers.

Lei Kim Works at the Local Starbucks Coffee Shop and Her