Question 1

As a new employee of an office supply superstore, Kevin has been told he will receive structured training. What does this mean?
A) Kevin will learn from his mistakes by performing his job in a store.
B) Kevin will be fired if he makes a mistake once he is at the job site.
C) Kevin will be in the initial training process for at least one year.
D) Kevin will acquire basic skills and knowledge needed to do his job.
E) Kevin will take a written test to determine if he has the skills needed to do the job.

Accepted Answer

Structured training provides a consistent way of teaching new employees about company policies and skills needed to perform their jobs.

Question 2

On payday, June received her weekly salary plus 2% of each sale she made during the pay period. Which of the following is this an example of?
A) Superannuation
B) 401(k)
C) Gratuity
D) Stock option
E) Commission

Accepted Answer

A commission is an incentive based on a percentage of their sales made or margin generated by the employee. Many retailers base at least part of salespeople's compensation on commissions.

Question 3

________ prohibits discrimination on the basis of race, national origin, gender, or religion in company personnel practices.
A) Title I of the Civil Rights Act
B) Title II of the Civil Rights Act
C) Title IV of the Civil Rights Act
D) Title V of the Civil Rights Act
E) Title VII of the Civil Rights Act

Accepted Answer

Title VII of the Civil Rights Act prohibits discrimination on the basis of race, national origin, gender, or religion in company personnel practices.

Question 4

The employee turnover for the custodial host position at the local department store was high, and the department managers were beginning to complain to Gina, the store manager. There was no lack of applications, and the pay was comparable to other stores, yet those who took the position stayed no longer than a week. Exit interviews revealed that employees felt the job's responsibilities were not what they expected. Which of the following is the best method Gina could use to reduce turnover?
A) Accept more applications by reducing required standards.
B) Insist that each applicant takes a drug test within 48 hours of applying.
C) Check the employment history and references of applicants.
D) Show a video to applicants about the responsibilities of the job.
E) Require applicants to take intelligence quotient and emotional quotient tests.

Accepted Answer

Showing a video about the responsibilities of the custodial host is an example of a realistic job preview so applicants can learn what will be expected of them. Using job previews like this typically screens out many applicants who would most likely have quit due to the job requirements within three months if hired.

Question 5

Which of the following is the formula for calculating employee turnover?
A) Number of employees voluntarily leaving their jobs during the year/Number of positions
B) Number of employees fired from their jobs during the year/Total number of employees
C) Number of employees voluntarily leaving their jobs during the year/Total number of employees
D) Number of employees fired from their jobs during the year/Number of positions
E) Number of positions/Total number of employees

Accepted Answer

The formula for calculating employee turnover = Number of employees voluntarily leaving their jobs during the year/Number of positions.

Question 6

Randy applied for a position as a butcher's assistant at a nearby supermarket. After he completed his application, the manager showed him a video reviewing the responsibilities of an assistant to the butcher. After viewing that the video, Randy felt sick and told the manager he didn't want the job. This screening technique is called
A) testing.
B) scaling.
C) job analysis.
D) job preview.
E) job enrichment.

Accepted Answer

Using job previews typically screens out many applicants who would most likely have quit due to the job requirements within three months if hired.

Question 7

Which of the following statements is a drawback of incentives?
A) Most employees dislike incentives.
B) It decreases organizational commitment.
C) It may cause employees to ignore other work tasks and obligations.
D) Incentives work when standard pay is low.
E) Most employees believe that incentives are mere tokens from the management, not really an appreciation of their performance.

Accepted Answer

Incentives may cause employees to ignore other activities. Excessive use of incentives to motivate employees can reduce employee commitment. Company loyalty falls because employees feel that the firm hasn't made a commitment to them (because it is unwilling to guarantee their compensation). Thus, if a competitor offers to pay a higher commission rate, they'll feel free to leave.

Question 8

The ________ allows employees to sue employers that violate employment laws.
A) Equal Employment Opportunity Commission
B) United States Chamber of Commerce
C) Center for Capital Markets Competitiveness
D) Institute for a Competitive Workforce
E) National Chamber Foundation

Accepted Answer

The Equal Employment Opportunity Commission allows employees to sue employers that violate employment laws.

Question 9

What would the employee turnover be if the store had ten positions for management trainees and four employees voluntarily left their jobs during the year?
A) 60%
B) 40%
C) 140%
D) 160%
E) There is not enough data to determine a correct percentage

Accepted Answer

The formula for calculating employee turnover is = Number of employees voluntarily leaving their jobs during the year/Number of positions.

Question 10

Craig works for a retailer deciding what merchandise will be in the assortments, setting prices, negotiating with vendors, and planning advertising and marketing for accessories. He attends fashion trade shows and travels to market in New York City nearly every month. What position in the organizational structure of a retailing firm does Craig have?
A) Merchandise planner
B) Divisional merchandise manager
C) Store manager
D) Buyer
E) Department manager

Accepted Answer

Buyers are responsible for determining the merchandise assortment, pricing, and managing relationships and negotiating with vendors

Question 11

After screening applicants, the selection process typically involves a(n)
A) IQ test.
B) EQ test.
C) training module.
D) orientation module.
E) personal interview.

Accepted Answer

After screening applicants, the selection process typically involves a personal interview.

Question 12

Tiana works for a national retailer planning what merchandise will be sent to the different geographical areas of the country and manages the budget of the department. What position in the organizational structure of a retailing firm does Tiana have?
A) Merchandise planner
B) Divisional merchandise manager
C) Store manager
D) Buyer
E) Department manager

Accepted Answer

The merchandising planners are responsible for allocating merchandise and tailoring the assortment of several categories for specific stores in a geographic area.

Question 13

During a management trainee orientation, the HR Manager showed a chart that illustrated who the CEO, CMO, and CFO were, what their responsibilities were, and who reported up to them. This chart illustrated the
A) corporate procedures.
B) corporate structure.
C) organization structure.
D) pricing policy.
E) human resource planning.

Accepted Answer

The organization structure identifies the activities to be performed by specific employees and determines the lines of authority and responsibility in the firm.

Question 14

A retailer can reduce employee turnover by
A) increasing its dollar sales.
B) reducing its fixed costs.
C) paying all employees the same.
D) building an atmosphere of mutual commitment.
E) implementing a straight salary compensation plan.

Accepted Answer

Neither an increase in sales dollars nor a reduction in fixed costs will lessen employee turnover. To reduce turnover and engage employees, retailers need to build an atmosphere of mutual commitment in their firms. When a retailer demonstrates its commitment, employees respond by developing loyalty to the company.

Question 15

Sasha is a 22-year-old who has just started a job at a clothing store. She finds that her ideal working environment is different than that of her older coworkers. Sasha likely values all of the following except
A) meaningful job duties.
B) a strict dress code.
C) professional freedom.
D) work-life balance.
E) flexible hours.

Accepted Answer

Retailers have realized that what young employees want out of their jobs and work environments is quite different from what their older supervisors want. As a result, different goals and approaches are necessary to manage and motivate younger employees. Specifically, they want more flexibility, meaningful jobs, professional freedom, and a better work-life balance than older employees.

Question 16

Which of the following is a result of hiring inexperienced, low-wage employees?
A) Sales increase
B) Better customer loyalty
C) Extensive employee feedback
D) Higher labor expenses
E) High employee turnover

Accepted Answer

Younger employees readily switch jobs if their expectations aren't met, making employee turnover high.

Question 17

Which of the following is the most widely used interview technique?
A) Panel interview
B) Telephonic interview
C) Case interview
D) Behavioral interview
E) Stress interview

Accepted Answer

Behavioral interviews are the most widely used interview technique.

Question 18

A(n) ________ helps new employees acquire the basic skills and knowledge they need to be able to do their jobs.
A) on-the-job training program
B) structured training program
C) job preview program
D) behavioral interview
E) employee engagement program

Accepted Answer

A structured training program helps new employees acquire the basic skills and knowledge they need to be able to do their jobs.

Question 19

In ________, new employees work in specific jobs under the direct supervision of their managers.
A) the blended approach
B) a structured training program
C) on-the-job training
D) an orientation program
E) etiquette training

Accepted Answer

In on-the-job training, new employees work in specific jobs under the direct supervision of their managers.

Question 20

On the first day of his new job, Mackey learned the company policies, basic selling skills, and stockroom procedures with the use of videos, audio-visual presentations, and manuals. What type of training is Mackey receiving in this scenario?
A) Blended approach
B) Socialization training
C) Structured training program
D) On-the-job training
E) Etiquette training

Accepted Answer

Structured training provides a consistent way of teaching new employees about company policies and skills needed to perform their jobs. A structured training program helps new employees acquire basic skills and knowledge, which they need to be able to do their jobs.

Quiz 15: Human Resources and Managing the Store

As a new employee of an office supply superstore, Kevin has been told he will receive structured training. What does this mean?

On payday, June received her weekly salary plus 2% of each sale she made during the pay period. Which of the following is this an example of?

________ prohibits discrimination on the basis of race, national origin, gender, or religion in company personnel practices.

Which of the following is the formula for calculating employee turnover?

Which of the following statements is a drawback of incentives?

The ________ allows employees to sue employers that violate employment laws.

What would the employee turnover be if the store had ten positions for management trainees and four employees voluntarily left their jobs during the year?

After screening applicants, the selection process typically involves a(n)

Tiana works for a national retailer planning what merchandise will be sent to the different geographical areas of the country and manages the budget of the department. What position in the organizational structure of a retailing firm does Tiana have?

During a management trainee orientation, the HR Manager showed a chart that illustrated who the CEO, CMO, and CFO were, what their responsibilities were, and who reported up to them. This chart illustrated the

A retailer can reduce employee turnover by

Sasha is a 22-year-old who has just started a job at a clothing store. She finds that her ideal working environment is different than that of her older coworkers. Sasha likely values all of the following except

Which of the following is a result of hiring inexperienced, low-wage employees?

Which of the following is the most widely used interview technique?

A(n) ________ helps new employees acquire the basic skills and knowledge they need to be able to do their jobs.

In ________, new employees work in specific jobs under the direct supervision of their managers.

On the first day of his new job, Mackey learned the company policies, basic selling skills, and stockroom procedures with the use of videos, audio-visual presentations, and manuals. What type of training is Mackey receiving in this scenario?