When did US companies begin adopting ITIL and the service desk concept, versus the traditional help desk concept?
A)1980s
B)1990s
C)2000s
D)2010s

Name: When did US companies begin adopting ITIL and the service desk concept, versus the traditional help desk concept? A)1980s B)1990s C)2000s D)2010s
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US companies began adopting ITIL and the service desk concept in the 1990s, transitioning from the traditional help desk concept to a more comprehensive approach to IT service management.

When Did US Companies Begin Adopting ITIL and the Service