In organizations that do not have a technical support specialist position, level one analysts hand off incidents and service requests they cannot resolve directly to the appropriate level two person or group.
Correct Answer:
Verified
Q1: Once a service desk analyst has developed
Q2: Front-line service providers are the service desk
Q3: Generally, dispatchers try to resolve a high
Q4: In most cases, the ideal candidate for
Q5: Companies typically have either level one analysts
Q7: It is okay for an employee not
Q8: Typically, the person who resolves an incident
Q9: McAfee Security and Symantec are both anti-virus
Q10: Typically, when hiring people for front-line positions,
Q11: Skills that are specific to the customer
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