Since the service desk typically owns all incidents, they should be held solely responsible for effective incident management.
Correct Answer:
Verified
Q8: Since determining an incident's priority is often
Q9: Target escalation time is a time constraint
Q10: After an incident is escalated to level
Q11: Typically, the person that resolves an incident
Q12: An extremely important part of incident management
Q14: Incident management maintains the known error database,
Q15: Data captured by service desk analysts is
Q16: Typically, the service desk retains ownership of
Q17: One of the reasons that knowledge management
Q18: During the assessment and evaluation activity of
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents