During the assessment and evaluation activity of the change management process, the potential impact and risk of the change, as well as the proposed benefits of the change are assessed, and the request for change is either approved or not approved.
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Q13: Since the service desk typically owns all
Q14: Incident management maintains the known error database,
Q15: Data captured by service desk analysts is
Q16: Typically, the service desk retains ownership of
Q17: One of the reasons that knowledge management
Q19: The Change Advisory Board (CAB) supports the
Q20: The service asset and configuration management process
Q21: Many organizations define a separate set of
Q22: The configuration control activity of service asset
Q23: The service desk typically has primary responsibility
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