The Change Advisory Board (CAB) supports the assessment, prioritization, authorization, and scheduling of changes.
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Q14: Incident management maintains the known error database,
Q15: Data captured by service desk analysts is
Q16: Typically, the service desk retains ownership of
Q17: One of the reasons that knowledge management
Q18: During the assessment and evaluation activity of
Q20: The service asset and configuration management process
Q21: Many organizations define a separate set of
Q22: The configuration control activity of service asset
Q23: The service desk typically has primary responsibility
Q24: Service contracts help ensure that both the
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