The service asset and configuration management process maintains information about changes to CIs and manages those changes throughout their lifecycle.
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Q15: Data captured by service desk analysts is
Q16: Typically, the service desk retains ownership of
Q17: One of the reasons that knowledge management
Q18: During the assessment and evaluation activity of
Q19: The Change Advisory Board (CAB) supports the
Q21: Many organizations define a separate set of
Q22: The configuration control activity of service asset
Q23: The service desk typically has primary responsibility
Q24: Service contracts help ensure that both the
Q25: Even though customers' needs are constantly changing,
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