The concept of processes and procedures used by service desks, and by businesses in general, originated in the ____ when philosopher and economist Adam Smith introduced his principle of the division of labor.
A) 1770s
B) 1850s
C) 1890s
D) 1920s
Correct Answer:
Verified
Q21: Many organizations define a separate set of
Q22: The configuration control activity of service asset
Q23: The service desk typically has primary responsibility
Q24: Service contracts help ensure that both the
Q25: Even though customers' needs are constantly changing,
Q27: What is business process management?
A)An international standard
Q28: Which is true?
A)Standards describe best practices.
B)Standards provide
Q29: Which types of frameworks or standards focus
Q30: _ relies on a single fundamental principle:
Q31: _ is a disciplined, data-driven approach for
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