What is business process management?
A) An international standard that ensures that business processes meet the customers' needs.
B) A systematic approach to improving an organization's business processes to align with customers' needs.
C) The process of redesigning business processes to align with new technologies and governance requirements.
D) Understanding an organization's core competencies and how they underpin customer satisfaction.
Correct Answer:
Verified
Q22: The configuration control activity of service asset
Q23: The service desk typically has primary responsibility
Q24: Service contracts help ensure that both the
Q25: Even though customers' needs are constantly changing,
Q26: The concept of processes and procedures used
Q28: Which is true?
A)Standards describe best practices.
B)Standards provide
Q29: Which types of frameworks or standards focus
Q30: _ relies on a single fundamental principle:
Q31: _ is a disciplined, data-driven approach for
Q32: _ is a set of international standards
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