The following are steps performed in the incident management process. Which is the correct order of the steps listed?
A)identify incident, log incident, diagnose incident, resolve incident, close incident
B)log incident, identify incident, diagnose incident, resolve incident, close incident
C)identify incident, log incident, diagnose incident, close incident, resolve incident
D)identify incident, diagnose incident, log incident, resolve incident, close incident

Question

Quizplus · Accepted Answer

The correct order for the incident management process typically starts with identifying the incident, followed by logging it for record-keeping and tracking. After logging, the incident is diagnosed to understand its cause and determine a resolution. Once a resolution is implemented, the incident is then closed. This sequence ensures a structured approach to managing incidents, from detection through to resolution and closure, facilitating effective tracking and resolution of issues.

The Following Are Steps Performed in the Incident Management Process