With the increased availability of more complex service desk technology, service desks have decreased their reliance on e-mail to communicate internally. According to the Help Desk Institute, less than 40% of services desks use e-mail to communicate internally.

Question

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Despite the availability of more complex service desk technology, e-mail remains a prevalent tool for internal communication within service desks. The statement that less than 40% of service desks use e-mail for internal communication does not accurately reflect the widespread use of e-mail in these settings.

With the Increased Availability of More Complex Service Desk Technology