One of the reasons that the Web is having a large impact on the support industry is that it gives the service desk an alternative and less expensive way to support customers.

Question

Quizplus · Accepted Answer

The Web allows for the provision of support through methods such as FAQs, forums, and live chats, which can be more cost-effective compared to traditional phone-based support, thereby offering an alternative and less expensive way to support customers.

One of the Reasons That the Web Is Having a Large