Today's organizations typically use rule-based systems to maintain knowledge, as they are easy to build and maintain.
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Q15: One of the reasons that the Web
Q16: By logging all incidents and service requests,
Q17: If an organization wants an ITIL-compatible tool
Q18: Companies tend to change their incident management
Q19: In the context of the DIKW hierarchy,
Q21: Decision trees work well for entry level
Q22: Search-retrieval techniques are complemented by interactive storage
Q23: In order to reduce the "jumping and
Q24: A remote control system is a technology
Q25: E-mail systems, unlike instant messaging systems, do
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