Which is true?
A)Tools and technologies will benefit a service desk even if there are no well-designed processes.
B)The tools and technologies a service desk uses depend on the number and complexity of the processes being supported.
C)One of the benefits of tools and technologies on a service desk is to reduce the number of service desk staff.
D)Tools should be selected prior to defining a service desk's processes and procedures.

Question

Quizplus · Accepted Answer

The effectiveness and selection of tools and technologies for a service desk are significantly influenced by the number and complexity of the processes they support. Properly chosen tools can enhance efficiency, but their selection should be based on the specific needs and processes of the service desk.

Which Is True