According to a 2010 Help Desk Institute survey, 89 percent of companies have implemented ____.
A)systems to assist in finding root causes of incidents
B)remote control systems
C)systems to enable service desks to log and manage incidents
D)automatic call distributors or voice response units

Question

Quizplus · Accepted Answer

According to the 2010 Help Desk Institute survey, a significant majority of companies, 89 percent, have implemented systems to enable service desks to log and manage incidents. This reflects the importance of efficient incident management in organizational IT support structures.

According to a 2010 Help Desk Institute Survey, 89 Percent