A(n) ____ integrates with another technology, such as a database or a network management system, to obtain information or to perform a function, such as verifying that a customer is entitled to service.
A)skills-based routing system
B)automated attendant
C)voice response unit
D)automatic call distributor

Question

Quizplus · Accepted Answer

A voice response unit (VRU) integrates with other technologies like databases or network management systems to obtain information or perform functions, such as verifying customer entitlements to services. It uses voice recognition or keypad inputs from users to interact with the system.

A(n) ____ Integrates with Another Technology, Such as a Database