The optimum number of choices for the top level of a voice response unit (VRU) menu is ____ options.
A) 3
B) 4
C) 5
D) It depends on the types of calls.
Correct Answer:
Verified
Q34: Which is true about voice mail?
A)Voice mail
Q35: A(n) _ answers a call and routes
Q36: On an automatic call distributor (ACD), a(n)
Q37: If a service desk uses an automatic
Q38: A(n) _ integrates with another technology, such
Q40: When a customer calls a service desk,
Q41: _ is a service provided by a
Q42: A popular use of _ is to
Q43: _ identify/identifies the origin of a call
Q44: Which is a technique that service desks
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