Which is a technique that service desks can use to ensure that e-mail communications are handled efficiently and effectively?
A)Provide analysts with e-mail etiquette training and guidance.
B)Ensure that all customers are using the same e-mail package.
C)Integrate e-mail packages and telephone systems.
D)Use e-mail routing systems.

Question

Quizplus · Accepted Answer

D  Providing analysts with e-mail etiquette training ensures they communicate professionally and clearly. Using e-mail routing systems helps manage and prioritize e-mail efficiently.

Which Is a Technique That Service Desks Can Use to Ensure