In the context of the DIKW hierarchy, how to resolve an incident or how to upgrade a workstation would be classified as ____.
A) data
B) information
C) knowledge
D) wisdom
Correct Answer:
Verified
Q44: Which is a technique that service desks
Q45: _ web sites enable customers to have
Q46: Which is true about incident management systems?
A)When
Q47: Homegrown incident tracking systems _.
A)typically benefit large
Q48: If a medium-sized service desk wants a
Q50: _ is a searching technique that uses
Q51: _ is a searching technique that can
Q52: _ can find records that do not
Q53: A configuration management system _.
A)is typically maintained
Q54: To track and collect alerts generated by
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