Homegrown incident tracking systems ____.
A) typically benefit large service desks who support a lot of products as they can be customized by programmers who already work for the company
B) tend to be well-documented and easily enhanced, as the programmers work in-house and have a vested interest in having a good, easily updatable system
C) tend to be cheaper and easier to install than commercial incident management systems or enterprise solutions
D) tend to support only the incident management process and offer basic trouble ticketing and reporting capability
Correct Answer:
Verified
Q42: A popular use of _ is to
Q43: _ identify/identifies the origin of a call
Q44: Which is a technique that service desks
Q45: _ web sites enable customers to have
Q46: Which is true about incident management systems?
A)When
Q48: If a medium-sized service desk wants a
Q49: In the context of the DIKW hierarchy,
Q50: _ is a searching technique that uses
Q51: _ is a searching technique that can
Q52: _ can find records that do not
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