If a medium-sized service desk wants a system with enhanced trouble ticketing and management reporting capability, the ability to log "quick tickets," support for change management and configuration management processes in a limited manner, and automated escalation and notification capabilities, a(n) ____ is probably the best solution.
A)homegrown incident management system
B)commercially developed incident management system
C)integrated ITSM solution
D)enterprise solution

Question

Quizplus · Accepted Answer

A commercially developed incident management system is likely the best fit for a medium-sized service desk with these specific requirements. These systems are designed to provide enhanced trouble ticketing, management reporting capabilities, and often include features like "quick tickets," limited support for change and configuration management processes, and automated escalation and notification capabilities, without the complexity and cost of an enterprise or fully integrated ITSM solution.

If a Medium-Sized Service Desk Wants a System with Enhanced