Since service desks perform different functions and support different industries, there are not common categories for data captured.
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Q4: Automating activities, such as logging, tracking, and
Q5: Service desks are either proactive or reactive;
Q6: On the Internet, exit polls can be
Q7: Since most service desks benefit from capturing
Q8: It is considered best practice to have
Q10: When maintaining customer records, it is best
Q11: A database is a collection of related
Q12: One of the advantages of assigning an
Q13: When assessing the service desk's performance, quality
Q14: Team performance metrics show not only that
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