One of the advantages of assigning an unique identifier to each incident record is that it can be used to link it to CI records in a CMDB, problem records or knowledge base articles.

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Unique identifiers allow for efficient tracking and linking of incident records to Configuration Item (CI) records in a Configuration Management Database (CMDB), problem records, or knowledge base articles, facilitating better incident management and resolution.

One of the Advantages of Assigning an Unique Identifier to Each