Reactive service desks ____.
A)often have multiple people taking ownership of incidents
B)automate activities such as logging, tracking, and providing status updates
C)capture all pertinent data
D)meet clearly defined individual, team, and department goals

Question

Quizplus · Accepted Answer

Reactive service desks often have multiple people taking ownership of incidents due to their nature of responding to issues as they arise, which can lead to less streamlined processes and a lack of clear ownership.

Reactive Service Desks ____