Proactive service desks ____.
A)experience high costs due to inefficiencies and lack the ability to forecast costs
B)allow numerous people to own incidents based on the incident's priority
C)have owners manage by exception and only follow up on incidents not being handled in a timely manner
D)perform little trend analysis as they have a significant amount of incidents and service requests to handle

Question

Quizplus · Accepted Answer

Proactive service desks focus on efficiently managing incidents by having designated owners who intervene only when necessary, ensuring timely resolution and minimizing the need for constant oversight. This approach contrasts with reactive models that often face inefficiencies and challenges in forecasting costs.

Proactive Service Desks ____